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REFUND POLICY

Refund & Cancellation Policy

NovaLux Transportation & Services LLC
Effective Date: [8-5-2025]

At NovaLux, we value our clients’ time and strive to provide reliable, professional transportation services. To ensure fairness and service availability, please review our cancellation and refund terms below:

✅ Standard Cancellation Policy

  • 100% Refund if cancellation is made 24 hours or more before the scheduled pickup time.

  • 50% Refund if cancellation is made between 12 and 24 hours before the pickup time.

  • No Refund if cancellation is made within 12 hours of the scheduled pickup time or in the event of a no-show.

🚫 No-Show Policy

A "no-show" is defined as:

  • The passenger is not at the designated pickup location within 15 minutes of the scheduled time, and

  • No contact is made with dispatch or driver during that period.

No-shows are charged 100% of the scheduled fare.

💳 Refund Processing

  • Refunds (if applicable) will be issued to the original payment method.

  • Please allow 5–7 business days for the refund to appear on your bank or credit card statement.

📲 How to Cancel

To cancel or reschedule a ride:

Please include your booking name, pickup date/time, and confirmation number when contacting us.

⚠️ Exceptional Circumstances

In the case of flight delays, weather emergencies, or events beyond the customer’s control, NovaLux may waive or adjust cancellation fees at our sole discretion.

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