top of page

PRIVACY POLICY

NovaLux Transportation & Services LLC
Effective Date: [8-5-2025]

NovaLux Transportation & Services LLC (“NovaLux,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and mailing address

  • Booking Information: Pickup and drop-off locations, date and time of service, payment details

  • Device and Usage Data: IP address, browser type, pages visited (for website analytics)

  • Driver/Vehicle Information: If you are a registered driver with NovaLux

We collect data through our website forms, phone calls, text messages, emails, and third-party booking tools.

2. How We Use Your Information

We use your information to:

  • Provide transportation services

  • Confirm and manage bookings

  • Process payments and refunds

  • Communicate service updates, receipts, or emergency notices

  • Improve our services and website

  • Comply with local transportation regulations (such as Dallas Chapter 47A)

3. How We Protect Your Information

We use secure servers, SSL encryption, and limited-access systems to safeguard your data. Payment data is processed using PCI-compliant platforms. Only authorized personnel have access to sensitive information.

4. Sharing of Information

We do not sell or rent your personal information. We may share data with:

  • Regulatory authorities (e.g., the City of Dallas) to meet legal requirements

  • Payment processors (e.g., Stripe, Square) for transaction handling

  • Law enforcement or legal bodies when required by law

5. Your Rights

You may request to:

  • Access or update your personal data

  • Delete your data (unless legally required to retain it)

  • Opt out of marketing communications

To make a request, email us at novaluxlimo@gmail.com.

6. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve performance and understand user behavior. You can disable cookies through your browser settings at any time.

7. Third-Party Links

Our website may contain links to third-party services or websites. We are not responsible for the privacy practices or content of external sites.

8. Children’s Privacy

NovaLux does not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

bottom of page